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| ▲ The Jeju International Airport in the southernmost island of Jeju is packed with passengers grounded after a system error at Jin Air, a budget air carrier, caused a massive delay in boarding procedures, in this photo, provided by an anonymous reader, on Nov. 12, 2021. (PHOTO NOT FOR SALE) (Yonhap) |
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| ▲ Long lines of passengers are formed at Gimpo International Airport in western Seoul on Nov. 12, 2021, after a boarding system error at Jin Air, a budget air carrier, caused a massive delay. (Yonhap) |
(LEAD) Jin Air-boarding delay
(LEAD) Computer failure causes massive disruption of budget carrier service
(ATTN: RECASTS headline, lead; UPDATES throughout)
SEOUL, Nov. 12 (Yonhap) -- A computer system failure caused massive delays and cancellations of flights of Jin Air Co., a budget carrier, on Friday.
The airline's passenger service system was down for 10 hours from 6:30 a.m., leaving thousands of passengers stranded at airports across the country.
"The computer system failure occurred due to a problem in the server in Germany," Jin Air said.
The system was restored at 4:40 p.m., it added.
"We apologize for causing huge inconvenience to our customers. We will examine and supplement the current systems and work procedures," the company said.
As of 4:40 p.m., 15 out of 126 Jin Air flights scheduled for the day were canceled and the rest were delayed, including 42 for more than one hour.
The system error disrupted online booking and check-in systems. The airline processed the check-in work manually during the 10 hours.
To ease disruptions, its sister company Korean Air flew 10 alternative flights for the route between Seoul and the southern island of Jeju in the afternoon.
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